App / Casino
This policy explains exactly what account and transaction data ph365 app collects when you use the platform, how that data is stored, and what choices you have over it. Availability of the platform depends on local law and eligible regions in the Philippines.
When you create an account on ph365 app and fund it through GCash, Coins. ph or GrabPay, certain information is collected as part of that process. This includes your registered mobile number, the email address linked to your account, and the transaction references generated each time a deposit or withdrawal is processed through your chosen payment method. We collect this data to operate your account, verify wallet activity and respond to any queries you raise through our support channels. We do not sell your personal information to third parties. Data collected during payment processing — including amounts and wallet identifiers from GCash or Coins. ph — is retained only for as long as necessary to fulfil the purpose for which it was gathered or as required by applicable law in regions where the platform is available. Cookies placed on your device when you browse the platform help us keep your session active and remember account preferences across visits. You can manage cookie settings through your browser, though disabling certain cookies may affect how your account dashboard loads. All data handling is subject to the laws applicable in the region where you access the service.
Transaction references from GCash deposits are logged in your account record and held only as long as needed for account verification and dispute resolution.
Coins. ph wallet activity connected to your account is recorded as part of your transaction history, accessible after you log in.
GrabPay payment references are stored alongside your deposit record and are used solely to reconcile your account balance.
The email address on your account is used for login confirmation and policy update notices — never shared with unaffiliated marketers.
This policy governs data collected directly through ph365 app — your account registration, login activity, wallet transactions and support interactions. It does not extend to third-party services that you reach from our platform, including external payment processors or linked sites outside ph365 app. Understanding the boundary between what we control and what we do not helps you make informed choices about what you share.
Data you provide when opening or updating your account — including your mobile number and login credentials — falls fully within this policy. We hold and protect that information according to the terms set out here.
Deposit and withdrawal records tied to GCash, Coins. ph or GrabPay are covered. These records appear in your account dashboard after login and are retained according to the retention schedule in the legal notice section above.
Browsing data — pages visited, session duration and game categories opened — is collected through cookies and analytics tools we operate directly. This data is used to improve account experience, not to identify you individually.
Once you leave ph365 app or interact with an external payment processor, that service's own privacy terms apply. We do not control how those services handle your information after a handoff occurs.
You have real, actionable choices regarding the data we hold on your account. Reviewing your transaction history is straightforward: log in and open the account dashboard, where deposit and withdrawal records from GCash, Coins. ph and GrabPay are listed chronologically. If any account detail — such as your registered mobile number or email address — needs correcting, the update path is found inside your account settings page. For questions about what specific data we hold, or if you want to raise a concern about how it has been handled, our support team is the right contact point. We process data correction and query requests in line with the applicable rules for the region where the platform operates. Where local law grants you a right to request deletion of certain data, you can make that request through the support channel; we will confirm what can be actioned and what must be retained for legal or operational reasons before any removal takes place.
Log in and navigate to your account dashboard. Transaction records tied to GCash, Coins. ph or GrabPay deposits are listed there with dates and reference numbers.
Account details such as your registered email or mobile number can be updated through account settings. Follow the fields and verification steps shown on that page.
If you want to know exactly what information we hold on your account, contact support directly. State your account email and the specific data point you are asking about.
Where local law allows, you may request that certain account data be removed. Support will confirm which records can be deleted and which must be kept for legal or reconciliation purposes.
For any question about this privacy policy — whether it is about account data, a payment record from GCash or Coins. ph, or a request to correct your details — the contact paths below are the ones to use. State your account email and the nature of your query when you get in touch so the right team can respond without back-and-forth.
Open the chat widget from any page on ph365 app. Identify your account and describe the data question clearly. This is the quickest route for straightforward queries.
Send a message to our support address found on the Contact page of ph365 app. Include your registered email and a clear description of the data concern or correction you need.
Log in and visit the Help section inside your account dashboard. Policy-related articles and escalation forms are available there for data correction and deletion requests.
ph365 app applies a set of consistent data practices across all account types. Knowing what each practice covers helps you understand what happens to your information between the moment you register and the point when your account becomes inactive.
information and payment records — including GCash and Coins. ph references — are stored on secured servers. Access to stored data is restricted to authorised personnel with a legitimate operational reason.
Cookies keep your session active and store account preferences so the dashboard loads correctly on return visits. You can review or clear cookies through your browser settings at any time.
We keep account and transaction data only as long as needed to operate your account or meet legal obligations in regions where the platform is available. When retention is no longer required, records are deleted or anonymised.
When this policy changes, the updated version is published at ph365 app/privacy-policy/. Your registered email address may receive a notice if the change materially affects how your data is handled.
These are the questions we hear most often from account holders in the Philippines about how their data is managed on ph365 app. If yours is not listed, reach us through live chat or the support email on the Contact page.
We collect the details you provide during registration — your mobile number, email address and the account credentials you set. When you fund your account through GCash, Coins. ph or GrabPay, the transaction reference and amount are also logged as part of your account record.
Yes. Log in and open your account dashboard. Your transaction history, including records from GCash and Coins. ph deposits and withdrawals, is displayed there. For a broader summary of what data we hold, contact support with your registered email and the specific request.
We retain account data and payment records for as long as they are needed to operate your account or satisfy applicable legal requirements in the regions where the platform is available. Once that period ends, records are deleted or anonymised. The exact period depends on local law.
We do not sell your personal information. Payment processors such as GCash, Coins. ph and GrabPay receive only the data needed to complete your transaction. Their handling of that information is governed by their own privacy terms once the handoff from our platform occurs.
Log in and go to account settings. The update fields for your email address and mobile number are shown there. Follow the verification steps displayed on that page. If you run into difficulty, contact support through live chat or the email on the Contact page.
Where local law in your region grants a right to deletion, you can submit a request through the Help section inside your account dashboard or via support email. We will confirm which records can be removed and which must be kept for legal or reconciliation reasons before any deletion is carried out.