App / Casino
These legal terms govern how your account, transactions, and access to our platform are handled. Availability depends on local law and is extended only where eligible regions permit — check the conditions that apply to your account before you proceed.
Our legal terms set out the conditions under which your ph365 app account is opened, maintained, and closed. They describe how we handle the information attached to your account, how transaction records are stored, and what obligations apply to both sides when you use GrabPay or Coins. ph to fund your wallet. Access to the platform is available where local law in the Philippines permits. We do not extend eligibility to regions where access is restricted, and we are not in a position to confirm eligibility on your behalf — that determination rests with you based on the rules that apply in your area. These terms apply at the point you create an account and remain in effect for the life of that account. If a specific feature, payment rail, or game category is covered by a separate condition, that condition is displayed at the relevant step in your account dashboard. Where terms conflict, the more specific condition takes precedence. We update these terms when our obligations or the regulatory environment changes; the version shown in your account at login is the current one. Material changes are communicated through the account notification path, not by assumption of continued use alone.
GrabPay transactions are subject to the conditions shown at the payment step in your account. The terms here do not override the GrabPay service agreement that governs your e-wallet.
Coins. ph deposits and withdrawals are processed under the conditions displayed at checkout. Our policy covers the account record side; Coins. ph terms govern the wallet side.
Transaction records for every deposit and withdrawal are stored against your account. You can review them at any time through the transaction history section after login.
The version of these terms that applies to your account is the one shown when you log in. We do not apply retroactive changes to completed transactions.
Not every element of your experience falls under the same policy document. Account access, transaction records, site content, and third-party services each sit in a distinct scope. Knowing which document governs which part helps you direct questions to the right place without delay.
Login credentials, account status, eligibility conditions, and any suspension or closure of your account fall within this policy. Questions about access go through our account support path.
Deposit and withdrawal records held on our platform are within scope. This covers GrabPay and Coins. ph funding steps as recorded in your account history — not the e-wallet's own records.
Game content supplied by studios in our lobby — including titles and categories — is within scope as far as how it is presented. Game mechanics and payout structures belong to the individual provider's terms.
Payment processors, e-wallet providers, and game studios operate under their own terms. Where an issue originates outside our platform, we will direct you to the appropriate service — we cannot resolve disputes that fall outside our account boundary.
You have specific actions available to you under these terms, and each one follows a clear path inside your account. Reviewing your transaction history is the starting point — every deposit made through GrabPay or Coins. ph, and every withdrawal processed, appears in the history section after login. If a record looks incorrect, the correction request process starts from the same screen: select the transaction, use the dispute or query option, and submit the details as shown. Account details such as your registered contact information can be updated through the profile section. Some changes require identity verification before they take effect; the fields in your account will indicate which steps are needed. Raising a policy question directly is covered in the support section below, but the fastest path for account-specific queries is the in-account message function, which attaches your account context automatically. We respond to policy queries through the same channel, so the thread stays in one place for your records.
Your full deposit and withdrawal history is available in the account dashboard after login. Filter by date or payment method — including GrabPay and Coins. ph entries — to locate a specific record.
Update contact information and account preferences through the profile section. Fields that require identity verification will prompt the necessary steps before the change is saved.
Policy questions can be submitted through the in-account message function or via the support contact paths listed on this page. Include your account reference so we can respond with the correct context.
If you believe a decision about your account was made in error, submit a review request through support. Include the relevant transaction or access reference shown in your account history.
Policy questions, account disputes, and correction requests each have a direct path. Use the channel that matches your question — in-account messaging keeps your account context attached automatically, while email is better for documentation you need to attach. We route policy queries to the relevant team based on the subject you select.
The fastest route for account-specific policy questions. Log in, open the support or help section, and start a message thread. Your account reference is attached automatically, which reduces back-and-forth.
For questions that require attached documents — identity verification, transaction screenshots, correction requests — email is the appropriate channel. Use the address shown in your account dashboard under contact details.
The help centre in your account dashboard covers the most common policy questions, including how to read transaction records, how to update account details, and what to do if a payment does not reflect correctly.
Your account data, session cookies, and the information attached to your transaction records are handled according to the practices described here. We retain account and transaction data for the period required by the applicable legal framework in your region. You can request a summary of the data held against your account through the support channel; the process and required verification steps are shown after you submit the request.
We use session cookies to maintain your login state and to record which sections of the account you have accessed. Cookie preferences can be adjusted through your browser settings; disabling functional cookies may affect login persistence.
Account access is protected through credential verification at login. If you notice unauthorised activity, use the account lock or password reset option shown on the login screen and contact support immediately through the in-account channel.
Transaction records and account history are retained for the period required under applicable local law. After that period, data is removed or anonymised in line with our retention schedule. The current schedule is available on request through support.
To request correction, deletion, or a copy of your account data, use the in-account support message function and select the data request subject. We will confirm receipt and outline the verification steps needed to process your request.
These questions cover the policy details that come up most often — account eligibility, transaction records, data requests, and how to reach us when something needs attention.
These terms apply to accounts opened through ph365 app where access is permitted under local law. Eligibility depends on your region within the Philippines. We do not extend access to areas where local law restricts it, and we cannot confirm eligibility on your behalf.
Log in to your account and open the transaction history section from your dashboard. Every deposit and withdrawal — including GrabPay and Coins. ph entries — is listed there with date, amount, and status. You can filter by date range to locate a specific record.
Yes. Submit a data request through the in-account support message function and select the data request subject line. We will confirm receipt, outline any identity verification steps required, and process the request within the timeframe set by applicable law.
Open the transaction in your history section and use the query or dispute option shown on that screen. Attach any reference details you have — the GrabPay or Coins. ph confirmation, for example — and submit. We will review against our records and respond through the same thread.
Go to the profile section after login and select the field you want to update. Some changes — email address in particular — require identity verification before they are saved. The fields will prompt the necessary steps. If you hit an issue, contact support via the in-account message function.
We update these terms when our obligations or the regulatory environment requires it. The version shown in your account at login is always the current one. Material changes are communicated through the account notification path before they take effect, not assumed from continued use.